Phone interviews with recruiters and hiring managers

When you are looking for a job in the hospitality industry, it is quite common to receive calls from recruiters or prospective employers.
If you have recently submitted your CV to a job advert, be aware this may happen.

Even though the caller is asking you questions about the job, little do you know that you are involved in a phone interview. Recruiters use this technique to determine whether you will be a good fit for the company. At the same time, they get to know if you are interested in this job or whether you applied for other reasons.

Most of the time, the recruiter will inform you about the phone interview, well in advance. However, there will be situations when you will get a call out of the blue. For instance, if you have signed up for a job search site ( such as the Caterer, REED, Monster or maybe CV Library) where you can upload and store your CV. Recruiters will then search and contact you for as long as you remain on the database. If you may have forgotten your CV is on the database and don’t want to be contacted, make sure you take it off.

You never know the true intention of the recruiter, make sure that you are always professional when you answer calls from unknown numbers. At the same time, if you use voicemail, make sure it is professional. Here are a few tips which will help you ace your phone interview, ensuring that the recruiter will get back to you within a couple of days:

A few tips

If you are unable to speak
If you are unable to speak, let them know. Thank them for the call, tell them when you’ll be free. Don’t take a call whilst dodging the boss at work, take a call on a busy bus or train. Duc in somewhere quiet or again, re-arrange the call.

Phone line
If a landline is unavailable, make sure you’re in an area with good mobile reception or wi-fi.

Always speak with clarity
Although this is quite obvious, you may forget this important tip, as you get nervous when talking to the recruiter. Irrespective of where you are at the moment, always make sure that you speak with clarity. For instance, practice the art of annunciating your words, to ensure the recruiter can hear you. Avoid chewing gum, eating food, or smoking, as the interviewer can hear these sounds. Also, make sure that you have access to water, in case your mouth becomes dry.

Don’t forget to listen carefully
When you are in a phone interview, make sure that you listen to the interviewer carefully. At no point should you interrupt the interviewer when he/she is speaking. Always let him/her complete his/her sentence, before you reply. If you are unable to understand, ask the recruiter to clarify. If you know you may find it difficult to remember specific details, make sure that you write down important points. Try to leave the questions open-ended, so that you can get more information from the interviewer.

Remain enthusiastic
During the phone interview, you must show the recruiter genuine enthusiasm and interest as you want to get to the next stage of the hiring process. Although it may seem strange, smile when you are talking on the phone as it makes a huge difference in the tone of your voice. At the same time, stand up, as it makes you sound energetic.
By following these few tips, you will do well in your phone interview!

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